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What it’s Like Using a Travel Agent

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Willamette Intl Travel is a travel agency based in Portland, Oregon.
Thought about using a Travel Agent to book your next trip, but not sure what that might entail? According to the American Society of Travel Agents (ASTA), 85% of all cruises and 70% of all tours are finalized through travel agencies. Agents are invaluable resources who work tirelessly to provide you with excellent service before, during and after your trip.
 
But what does working with a travel agent entail, exactly? Particularly one of our awesome travel agents at Willamette Intl Travel? Let’s take a look!
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HAVE A CHAT

The first step involves sitting down with one of our qualified travel agents and discussing the potential trip. Sometimes clients have an exact itinerary already in mind, sometimes they have just a general idea. Your travel agent, with their years of experience and information, can help you narrow down your ideal trip.
This is the time to get a sense of your travel style, your needs, preferences, and budget, in order to plan the perfect package for you and your family. Your travel needs are the most important factor to us. We don’t try to upsell you or push an itinerary or destination when it obviously doesn’t work for you. We’ll find one that fits you best.
 
Agents typically ask for passport names and ages at this point, which will be necessary down the line to hold space on airlines, hotels or cruises.
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ENCYCLOPEDIC RESOURCES

Swimming through the endless volume of options on the internet can be a headache–that’s where the agent comes in. Travel agents do all the legwork for you, and draw from their vast, firsthand experiences in the industry. They know which tour guides to recommend and which cruise ship best fits your style and budget.
If you want a romantic week away, maybe a resort on Maui. More the adventurous type? We’ll recommend Costa Rica over, say, the Bahamas. If you want something new and luxurious—why not try river-cruising in Myanmar? We keep in mind travel trends and plan accordingly.
 
At this point, we communicate with you mostly by email and phone. Some clients prefer to return to the office to discuss the details of the trip further but it’s not absolutely necessary.
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DISCOUNTS AND PERKS

Next, we look into discounts and perks. We have access to offers and special packages that are sometimes exclusive to travel agents, or even to our particular agency. We might know which travel guide might be a perfect fit for you, and other times we supply a couple options to choose from. The industry is constantly changing, and as travel agents, we keep abreast of all changes.
 
This on-the-feet, out-of-the-box thinking especially comes in handy for a tailored or unusual trip, such as a cruise to Svalbard, vacation to Hokkaido, hike through the Dolomites, or safari in Namibia or Indonesia. We know how much a relief it is to speak to someone face-to-face who knows so much about the destination and has probably been there.
 
We work daily with global software platforms, which gives us backend access to air, hotel, car or other travel services worldwide, and compare prices and routes, to get you the most value for your price point.
 
We also assist with groups, such as wedding parties to Cancun, multigenerational trips to Disneyland, or educational programs to Lagos. We know it’s a headache to coordinate everyone’s plane, hotel, cars–and it’s our pleasure to do it for you.
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PROPOSALS

Once we come up with a plan, or even a few plans to choose from, we send our proposals your way. What’s more, we’ll advise you of any foreign travel requirements to your destination: travel advisories, required documents, weather conditions. We’ll answer any questions you might have. We always include any special terms and conditions, and notify you if something is nonrefundable.

RESERVATIONS

Once you give approval, depending on the trip, we may put a deposit or full payment down at this point. We never make deposits without checking with you first. Many tour guides or cruises require a deposit, with gradual payments or full payment required closer to departure. In some cases, tour guides require full payment upfront. If this is the case, we advise you accordingly.
Once first deposit is made, we recommend a travel insurance plan that is right for you. (Read more reasons why we love travel insurance.)

PERKS

Where it’s possible, we call in all the connections we’ve solidified over decades in the business. We contact the Sales Rep at the hotel or resort, and plan a special something at your hotel. Whether it’s a room upgrade, fee waiver, or popular but unattainable tour reservations–we’ll do our best to draw in all the perks. 
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DURING YOUR TRIP

Once you depart, our live phone service is available 24/7 for booked clients, to reach in case of emergency. If your flight is delayed and you miss your airport pickup, we’ll make the call. We work as a team, keeping extensive files on all of our clients, so if the agent with whom you booked is not available for some reason, another agent can fully assist you in an emergency. This type of personalized attention just simply isn’t available when you book through an online travel site. If some mishap happens, if your room is unacceptable or your ferry is delayed, you can call your travel agent and we’ll do our best to serve. 

AFTER YOUR TRIP

Welcome back! We’re thrilled that you booked with us. If there are any loose ends with any of your arrangements that we can help out with, we’ll happily address them.

willamette intl travel: expert trip curators and counselors

Are you in the Portland area? Give us a call! 503-224-0180 or email info@wittravel.com. 

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