Tag Archives: travel agent

What it’s Like Using a Travel Agent

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Willamette Intl Travel is a travel agency based in Portland, Oregon.
Thought about using a Travel Agent to book your next trip, but not sure what that might entail? According to the American Society of Travel Agents (ASTA), 85% of all cruises and 70% of all tours are finalized through travel agencies. Agents are invaluable resources who work tirelessly to provide you with excellent service before, during and after your trip.
 
But what does working with a travel agent entail, exactly? Particularly one of our awesome travel agents at Willamette Intl Travel? Let’s take a look!
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HAVE A CHAT

The first step involves sitting down with one of our qualified travel agents and discussing the potential trip. Sometimes clients have an exact itinerary already in mind, sometimes they have just a general idea. Your travel agent, with their years of experience and information, can help you narrow down your ideal trip.
This is the time to get a sense of your travel style, your needs, preferences, and budget, in order to plan the perfect package for you and your family. Your travel needs are the most important factor to us. We don’t try to upsell you or push an itinerary or destination when it obviously doesn’t work for you. We’ll find one that fits you best.
 
Agents typically ask for passport names and ages at this point, which will be necessary down the line to hold space on airlines, hotels or cruises.
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ENCYCLOPEDIC RESOURCES

Swimming through the endless volume of options on the internet can be a headache–that’s where the agent comes in. Travel agents do all the legwork for you, and draw from their vast, firsthand experiences in the industry. They know which tour guides to recommend and which cruise ship best fits your style and budget.
If you want a romantic week away, maybe a resort on Maui. More the adventurous type? We’ll recommend Costa Rica over, say, the Bahamas. If you want something new and luxurious—why not try river-cruising in Myanmar? We keep in mind travel trends and plan accordingly.
 
At this point, we communicate with you mostly by email and phone. Some clients prefer to return to the office to discuss the details of the trip further but it’s not absolutely necessary.
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DISCOUNTS AND PERKS

Next, we look into discounts and perks. We have access to offers and special packages that are sometimes exclusive to travel agents, or even to our particular agency. We might know which travel guide might be a perfect fit for you, and other times we supply a couple options to choose from. The industry is constantly changing, and as travel agents, we keep abreast of all changes.
 
This on-the-feet, out-of-the-box thinking especially comes in handy for a tailored or unusual trip, such as a cruise to Svalbard, vacation to Hokkaido, hike through the Dolomites, or safari in Namibia or Indonesia. We know how much a relief it is to speak to someone face-to-face who knows so much about the destination and has probably been there.
 
We work daily with global software platforms, which gives us backend access to air, hotel, car or other travel services worldwide, and compare prices and routes, to get you the most value for your price point.
 
We also assist with groups, such as wedding parties to Cancun, multigenerational trips to Disneyland, or educational programs to Lagos. We know it’s a headache to coordinate everyone’s plane, hotel, cars–and it’s our pleasure to do it for you.
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PROPOSALS

Once we come up with a plan, or even a few plans to choose from, we send our proposals your way. What’s more, we’ll advise you of any foreign travel requirements to your destination: travel advisories, required documents, weather conditions. We’ll answer any questions you might have. We always include any special terms and conditions, and notify you if something is nonrefundable.

RESERVATIONS

Once you give approval, depending on the trip, we may put a deposit or full payment down at this point. We never make deposits without checking with you first. Many tour guides or cruises require a deposit, with gradual payments or full payment required closer to departure. In some cases, tour guides require full payment upfront. If this is the case, we advise you accordingly.
Once first deposit is made, we recommend a travel insurance plan that is right for you. (Read more reasons why we love travel insurance.)

PERKS

Where it’s possible, we call in all the connections we’ve solidified over decades in the business. We contact the Sales Rep at the hotel or resort, and plan a special something at your hotel. Whether it’s a room upgrade, fee waiver, or popular but unattainable tour reservations–we’ll do our best to draw in all the perks. 
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DURING YOUR TRIP

Once you depart, our live phone service is available 24/7 for booked clients, to reach in case of emergency. If your flight is delayed and you miss your airport pickup, we’ll make the call. We work as a team, keeping extensive files on all of our clients, so if the agent with whom you booked is not available for some reason, another agent can fully assist you in an emergency. This type of personalized attention just simply isn’t available when you book through an online travel site. If some mishap happens, if your room is unacceptable or your ferry is delayed, you can call your travel agent and we’ll do our best to serve. 

AFTER YOUR TRIP

Welcome back! We’re thrilled that you booked with us. If there are any loose ends with any of your arrangements that we can help out with, we’ll happily address them.

willamette intl travel: expert trip curators and counselors

Are you in the Portland area? Give us a call! 503-224-0180 or email info@wittravel.com. 

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Filed under Africa, Asia, Central America, Europe, North America, South America

Client Trip Report: Why Antarctica continues to be the most Awe-Inspiring Destination

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Willamette Intl Travel booked an amazing trip for our long-time clients Doug and Diane. They sailed on an unforgettable voyage to Antarctica last December. So in the interest of sharing it with our readers, we’ve made up a presentation that we think you’ll love—chock-full of firsthand feedback, quotes, tips, and gorgeous photos. We hope you enjoy it!

Take Me on a Virtual Voyage to Antarctica!

 

Thinking about a once-in-a-lifetime trip to Antarctica?

Let us advise you!

We’ve sent dozens of clients to explore the lonely continent. Nothing prepares you for the sheer beauty of its nature. Call us for a consultation now: 503-224-0180 or email info@wittravel.com.

I had no idea that ice, mountains, icebergs, clouds, flat water, sky, and sun could work together to make such beautiful scenes.  I was in awe the whole trip.

–Doug D.

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Filed under Antarctica, Argentina, Cruises, G Adventures, South America

Why More & More Millennials are Using Travel Agents

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Millennials are Turning to Travel Agents for that Personalized Touch

In the past few years, we’ve seen more and more millennials come into the office. Recent travel trends pave the way for customized, one-of-a-kind tours. Millennials are independent, they are internet-savvy, and they’re on the lookout for special travel experiences. That’s where travel agents come in.

Travel agents can be a great resource to tap into what’s new and unique in the travel market. We go out of our way to tailor each trip to the client.

A Better Travel Experience

A 2016 study from the American Society of Travel Agents (ASTA) found that 34% of millennial travelers have booked a trip through a travel agent. These days, travelers have tried it all—booked direct, booked online through a third party, consulted travel agents. There’s so much information online, it can be overwhelming to sort through what is genuine and what is merely a cookie-cutter package. Agents know the industry inside and out, and understand what might work according to particular travel styles. Those who have worked with travel agents report a better travel experience overall when tapping into an agency’s resources and know-how.

Great for Groups and Niches 

Millennials also tend to travel in groups more these days than ever. They fly home or abroad for bachelorette parties, reunions, weddings, etc. Agents listen to what clients need and manage accommodation, transportation, fun activities and group discounts.

Agents are also helpful especially for niche travel and exotic locales. Travelers looking to ride a riverboat down the Amazon jungle, take a gastro-tour of Vietnam, swim with the sharks, or enjoy a Namibian safari, would certainly benefit from agents who can offer decades of knowledge, exclusive discounts and a personalized, human touch.

Call Willamette Intl Travel at 503-224-0180 or email info@wittravel.com to speak to one of our travel agents today!

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Filed under Europe, Our Travel Agents

Happy Thanksgiving! & 6 Surprises in Sweden

Happy Thanksgiving Week to All our Readers!

As a Thanksgiving present, we are happy to share with you our latest Newsletter for Fall 2016! Read it Here as a PDF. Here you’ll find the latest museums in Europe, where to go to see the Northern Lights in N. America, cruises to Tahiti, and client reports to Dubai, Cuba, England, and more! Plus get the scoop on the Kenya 2017 Escorted Tour with WIT Owners Christina and John.

And just a Note: Our office and blog will be closed on Thursday and Friday, November 24 & 25.

Today we feature a fun little some’in from the desk of our roaming social media correspondent, Wailana, currently living in Stockholm:  Continue reading

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Filed under News, Sweden

Conscientious Traveler: Celebrated Experiences

 

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Welcome back to Conscientious Traveler—our monthly series in which we showcase one of our fantastic partners with projects that support the environment, wildlife and local communities. This month, we feature Celebrated Experiences.

 

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Celebrated Experiences offers customized trips to England, Ireland, Scotland, Wales and Italy. They curate perfect vacations with castles, boutique hotels, country hotels, small bed & breakfasts, and apartments (breakfast always included!). Itineraries can be highly personalized, with themes ranging from Gardens; Jane Austen, Shakespeare, Film Locations, History, Culinary, Genealogy — plus chauffeurs and guides.

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Their team personally inspects each property they book, and they constantly review, add and drop properties, ensuring great stays for our clients. Their destination experts and entertaining guides have walked the villages and explored off-the-beaten path locales in order to anticipate each guest’s need and wish. They are a marvelous travel company and just celebrated their 25th Anniversary. 

 

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Stay in a 12-Century castle in Tuscany, Italy

Wake up in Ballynahinch Castle in the heart of stunning Connemara, Ireland

Treat yourself at the luxurious, award-winning five-star Isle of Eriska Hotel, Spa & Golf on its own private island near Loch Lomond in Scotland

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Celebrated Experiences’ unique philanthropic program donates a dollar for every hotel room night! We at Willamette Intl Travel are proud to partner up with such great companies that take the time to give back. As 2016 was their most successful year ever, this year they are donating more than $23,500 to important causes!

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Foundations include Breast Cancer Research Foundation, Make-A-Wish, Children’s Healthcare of Atlanta and The Alzheimer’s Foundation. They also donate $500 to the favorite cause of each member of their team, including:

  • Wounded Warrior Project
  • St. Jude Children’s Hospital
  • Boys and Girls Club
  • Pediatric Cancer Foundation
  • Prostate Cancer Foundation
  • PAWS Atlanta
  • US Navy Memorial
  • Old Friends Senior Dog Sanctuary
  • Children’s Miracle Network  

Every little bit helps and no booking is too small!

Call Willamette Intl Travel to find out more about these exclusive properties: 503-224-0180 or email info@wittravel.com. 

 

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Filed under Accommodation, Conscientious Traveler, England, Europe, Family Travel, Ireland, Itinerary

Agent Trip Report: Malta!

2016-03-08 13.41.37WIT Agent Pam embarked on a unique trip to Malta this past March. We shared some of her photos with our readers, but wanted to make sure you got a chance to read her report, too!

So we’ve converted it into an easy-to-read format: Read it Here

Check out more photos over in our Gallery.

We’re anticipating a lot more of our Trip Reports in this magazine format–so stay tuned!

Call us up to plan your trip to Europe and beyond! Call 503-224-0180 or email info@wittravel.com. 

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Filed under Europe, News, Trip Reports

Origins Safaris + WIT Escorted Trip to East Africa

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Considering a safari in Africa? For years, Wittravel has partnered up with Origins Safari, providing unforgettable trips to travelers with a passion for wildlife and adventure. Wittravel’s owners, Christina and John, possess a deep love for Africa and are eager to recommend Origins’ tailor-made trips with our clients.

Origins Safaris first had their start as East African Ornithological Safaris back in the ’60s. The organization’s team of specialist ornithologist guides led birdwatching tours all over Kenya and Tanzania. Now, Origins organizes trips all over East and Central Africa. Picture yourself spending a day with the tribes of the Omo Delta, or photographing Mountain Gorillas at the Virunga Volcanoes. Chase the migration in a helicopter or rest up from that day’s safari in your private tented camp. Looking for somewhere special to spend your honeymoon? Why not join Origins Safaris for a week on the savannah, toasting your new life together over champagne as you admire your panoramic view of the stunning Great Rift Valley?

Whatever your niche, Origins can help you find it! Their expert guides lead unique, amazing trips that are specially tailored to your needs.

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Safari in Fall 2015! Just about every year, Wittravel Owners Christina and John escort a small group to Kenya and Tanzania with the help of Origins Safaris. They still have limited space on two tours this Fall! The first tour needs to be in Nairobi by 28 September, and the second group departs in October. Give Christina a call at 503-224-0180 or email info@wittravel.com to find out more. Hurry! These escorted expeditions are incredibly popular!

Check out the full itinerary on page 12 of our newsletter: http://wittravel.com/WIT%20Newsletter%20Winter2015_web.pdf

Or click here to check out the Gallery of one of Christina and John’s previous trips with Origins Safaris!

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Filed under Africa, Kenya, Tanzania